Privacy Policy

VOX Frames, operated by ANSH GLOBAL GENERAL TRADING LLC, respects your privacy. This Privacy Policy explains how we collect, use, store, share and protect personal information when you browse our website, create an account, place an order, contact customer support or use our services.

This Privacy Policy applies to personal information processed through VOX Frames and our related ecommerce services in the United Arab Emirates.

Information We May Collect

Depending on how you use VOX Frames, we may collect information such as:

• Name and contact details

• Email address and mobile number

• Delivery and billing address

• Account information and saved preferences

• Order, purchase and delivery information

• Wishlist and shopping activity

• Customer support messages and enquiries

• Device, browser and website usage information

• IP address and technical information where applicable

• Cookie and consent preferences

• Marketing communication preferences

• Fraud-prevention and security-related information where reasonably necessary

Please avoid sending unnecessary sensitive information through order notes, contact forms or customer support messages.

How We Use Your Information

We may use personal information where reasonably necessary to operate VOX Frames and provide our services, including to:

• Create and manage your customer account

• Process and manage orders

• Arrange delivery and fulfilment

• Send order confirmations, invoices and order status updates

• Provide password reset, account and security messages

• Respond to customer enquiries and support requests

• Manage returns, refunds and disputes

• Improve our website, products and shopping experience

• Prevent fraud, misuse and security incidents

• Maintain business, accounting and transaction records

• Comply with applicable legal and regulatory requirements

• Measure website and ecommerce performance where permitted

• Measure advertising and marketing performance where permitted

• Send promotional communications where you have chosen or otherwise permitted to receive them

Where consent is required for a particular processing activity, you may withdraw that consent subject to applicable legal requirements.

Orders & Payments

VOX Frames processes information required to complete and manage your order, including customer details, delivery information, purchased products, prices, discounts, shipping charges and selected payment method.

Cash on Delivery may be available where offered.

When online payment methods are enabled, payment information may be processed securely by the selected payment provider.

VOX Frames does not intend to store complete payment card numbers, card security codes or other complete payment credentials unless specifically required, legally permitted and supported by the applicable payment system.

Payment providers may process personal information according to their own privacy and security requirements.

Delivery & Fulfilment

To complete your order, relevant information may be shared with delivery, courier or logistics providers.

This information may include details reasonably necessary for delivery, such as:

• Customer name

• Mobile number

• Delivery address

• Location or delivery instructions

• Order or shipment reference

• Cash on Delivery amount where applicable

Delivery providers should use this information only for legitimate delivery and operational purposes in accordance with applicable requirements.

Cookies & Tracking Technologies

VOX Frames uses essential website technologies necessary for functions such as:

• Shopping cart sessions

• Account login

• Website security

• Checkout

• Remembering required preferences

• Fraud prevention

• Core website functionality

Where required, optional analytics and advertising technologies will be activated according to your consent preferences.

Optional technologies may be used for:

• Website analytics

• Ecommerce performance measurement

• Advertising conversion tracking

• Remarketing

• Marketing attribution

• Advertising performance measurement

• Understanding how customers interact with VOX Frames

Depending on the services enabled on the live website, these technologies may include services provided by:

• Google Analytics

• Google Tag Manager

• Google Ads

• Meta

• TikTok

• Snapchat

You can use the cookie banner and Cookie Settings available on VOX Frames to accept, reject or update optional analytics and advertising preferences.

Rejecting optional cookies should not prevent essential shopping functions from operating.

You may also be able to manage cookies through your browser settings. Blocking certain essential technologies may affect website functionality.

Sharing of Information

We may share personal information only where reasonably necessary to provide our services, operate our business or meet applicable legal requirements.

Recipients may include:

• Delivery and logistics providers

• Payment service providers

• Website hosting providers

• Cloud and technology service providers

• Email and communication providers

• Customer support service providers

• Fraud-prevention and security providers

• Analytics providers where enabled and permitted

• Advertising and marketing providers where enabled and permitted

• Professional advisers where reasonably necessary

• Government authorities, regulators, courts or law-enforcement authorities where disclosure is legally required

We aim to limit information shared with service providers to what is reasonably necessary for the relevant purpose.

VOX Frames does not sell customer personal information as part of its normal ecommerce operations.

International Data Processing

Some technology, hosting, analytics, payment, communication, security or advertising providers may process or store information outside the United Arab Emirates.

Where personal information is transferred internationally, VOX Frames aims to use appropriate providers and safeguards consistent with applicable data-protection requirements.

The protections available in another country may differ from those available in the UAE.

Data Retention

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected and for legitimate operational, legal and regulatory requirements.

Information may be retained for purposes including:

• Order fulfilment

• Account management

• Customer support

• Returns and refunds

• Fraud prevention

• Security

• Accounting and tax requirements

• Business record keeping

• Legal claims

• Dispute resolution

• Compliance with applicable laws

Retention periods may differ depending on the category of information and applicable legal requirements.

When information is no longer reasonably required, we aim to delete, anonymise or otherwise securely manage it where appropriate.

Data Security

VOX Frames aims to use reasonable technical and organisational measures to protect personal information against:

• Unauthorised access

• Accidental loss

• Unauthorised disclosure

• Alteration

• Destruction

• Misuse

Security measures may include access controls, authentication, secure website configurations, restricted administrative access and other appropriate safeguards.

Customers are responsible for protecting their account passwords and should not share login credentials with other people.

No website, network, storage system or internet transmission can guarantee absolute security.

Where required by applicable law, VOX Frames will make required notifications to the relevant authorities and affected individuals following a qualifying personal data breach.

Your Privacy Rights & Choices

Depending on applicable law, the circumstances and the type of processing involved, you may contact VOX Frames to:

• Request information about personal data associated with you

• Request access to applicable personal information

• Correct inaccurate or incomplete personal information

• Update account or delivery information

• Request deletion of personal information where applicable

• Request restriction of certain processing where applicable

• Request that certain processing be stopped where applicable

• Object to personal data being used for direct marketing

• Withdraw optional marketing consent

• Change cookie and tracking preferences

• Unsubscribe from promotional communications

• Object to certain decisions based solely on automated processing or profiling where applicable

• Request other applicable rights provided by data-protection law

Certain information may still need to be retained or processed where necessary for:

• Completed orders

• Accounting

• Tax requirements

• Fraud prevention

• Security

• Legal obligations

• Establishing, exercising or defending legal claims

We may need to verify your identity before processing certain privacy requests.

Automated Processing

VOX Frames does not currently intend to make significant customer decisions solely through automated processing without appropriate safeguards.

If automated decision-making or profiling that materially affects customers is introduced in the future, VOX Frames will aim to provide appropriate information and safeguards where required by applicable law.

Marketing and analytics technologies may perform automated measurement, audience classification or advertising-related processing where enabled and permitted.

Marketing Communications

Promotional communications will only be sent where permitted.

Where applicable, you may:

• Unsubscribe using an unsubscribe option provided in the communication

• Update your marketing preferences

• Contact VOX Frames support to request that promotional communications stop

Transactional communications may still be sent when necessary.

These may include:

• Order confirmations

• Invoices

• Delivery information

• Order status updates

• Password resets

• Account security notifications

• Important service communications

Transactional communications are different from promotional marketing messages.

Children's Privacy

VOX Frames is a general ecommerce website and is not intended for independent use by children under the age of 13.

We do not knowingly collect, process, publish or share personal information relating to children under the age of 13 except where permitted under applicable law and where any required parent or guardian consent and other safeguards have been properly established.

Customers who are minors or who do not have the legal capacity to make purchases should use VOX Frames only with appropriate parent or guardian involvement where required.

If a parent or guardian believes that a child has provided personal information to VOX Frames inappropriately, they may contact us so that the matter can be reviewed and appropriate action taken.

Third-Party Websites & Services

VOX Frames may contain links to third-party websites, platforms or services.

Third-party services operate under their own privacy policies, terms and security practices.

VOX Frames is not responsible for the independent privacy practices of third-party websites or services after you leave VOX Frames.

Customers should review the relevant third-party privacy information where appropriate.

Changes to This Privacy Policy

We may update this Privacy Policy when our:

• Services change

• Payment methods change

• Delivery arrangements change

• Technology changes

• Tracking or analytics tools change

• Service providers change

• Security practices change

• Legal or regulatory requirements change

The latest version will be published on this page.

Where available, the page will display the date on which the Privacy Policy was last updated.

We encourage customers to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy, your privacy choices or how your personal information is handled, please contact VOX Frames.

Email: [email protected]

When contacting us regarding a privacy request, please provide enough information for us to identify the relevant account, order or request.

We may request additional information where reasonably necessary to verify your identity.

Please do not send passwords, complete payment card information, card security codes or other unnecessary sensitive information by email.